privacy policy
Iron Society Gym is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples include your name, address, email address, phone number, date of birth, and health information relevant to your participation in our services.
We may collect personal information in a variety of ways, including:
When you complete membership applications, consultation forms, waivers, health questionnaires, or other documents
When you communicate with us by phone, email, SMS, social media, or in person
Through our website, landing pages, online forms, and digital platforms
Through cookies, analytics tools, and advertising platforms used on our website
From publicly available sources or third parties where relevant and permitted by law
We collect personal information primarily to:
Provide and manage gym memberships, coaching services, personal training, recovery services, and related programs
Communicate with you regarding your membership, appointments, services, and events
Improve our services and customer experience
Process payments and administer accounts
Send marketing, promotional, and educational content (you may opt out at any time)
Meet our legal and regulatory obligations
Where appropriate, we will explain why we are collecting your information and how it will be used.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes information such as health information, medical history, injuries, racial or ethnic origin, religious beliefs, or criminal records.
As a fitness and coaching business, we may collect health and injury information that is reasonably necessary to provide our services safely and effectively.
We will only collect, use, or disclose sensitive information where:
You have provided your consent
It is directly related to the services we provide
We are required or authorised by law to do so
Website, Cookies and Advertising
Our website and digital platforms may use cookies, analytics tools, and advertising technologies, including those provided by Google, Meta (Facebook and Instagram), and other advertising partners.
These tools may collect information such as:
Device information
Browser type
IP address
Website activity and interactions
Advertising engagement data
This information helps us improve our website, measure advertising performance, and provide more relevant content and marketing.
You may choose to disable cookies through your browser settings, however some website features may not function correctly.
Third Parties
Where possible, we collect information directly from you.
However, in some circumstances, we may receive information from third parties, including:
Referral partners
Health professionals
Payment providers
Software platforms used to manage memberships, coaching, scheduling, communication, or payments
Where appropriate, we will take reasonable steps to ensure you are aware of the information collected and its source.
Disclosure of Personal Information
Your personal information may be disclosed to:
Service providers who assist us in operating our business
Coaching staff involved in delivering our services
Payment processors and software providers
Professional advisers, including accountants and legal advisers
Government authorities where required by law
Other parties where you have consented to the disclosure
We do not sell, rent, or trade your personal information to third parties.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically using secure third-party software providers and cloud-based systems.
When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it, unless we are required by law to retain it.
Membership and client records may be retained for a minimum period of seven (7) years.
Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.
To request access or correction, please contact us using the details below.
We may require proof of identity before releasing information.
Access requests will generally be provided free of charge, although reasonable administrative fees may apply for extensive requests or copies of records.
Maintaining the Accuracy of Your Information
We aim to keep your personal information accurate, complete, and up to date.
Please notify us promptly if your personal details change so we can maintain accurate records and continue providing our services effectively.
Policy Updates
This Privacy Policy may be amended from time to time.
Any updates will be published on our website and will take effect immediately upon publication.
Privacy Complaints and Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Iron Society Gym
📞 0434 914 338